Contact Us
This page is for getting in touch with the editorial team behind Top Online Casinos. We cover new online casinos and the offers attached to them, so most messages we receive fall into a few predictable buckets: a bonus term that doesn't match what we published, a withdrawal that has stalled, a new site we haven't reviewed yet, or a question about which state a brand actually accepts players from. Below you'll find where each of those should go, what to include so we can act on it, and what we genuinely cannot help with.
Use the contact form on this page for anything editorial. We read everything. We reply to messages where a reply changes something — a correction, a factual dispute, a request we can research.
What to send us, and what to send elsewhere
We are a research and comparison publisher. We do not operate any casino, we cannot access your account, and we cannot release a payout, reverse a bonus forfeit or lift a verification hold. Knowing that line saves you time.
| Your situation | Where it goes |
|---|---|
| A bonus term on our page looks wrong or out of date | Contact form — editorial correction |
| A new online casino you think we should review | Contact form — review request |
| Question about wagering requirements, RTP or volatility in general | Contact form — reader question |
| Your deposit, withdrawal, KYC check or account closure | The casino's own support team first |
| Unresolved complaint after the casino's internal process | The regulator or dispute body named in the casino's terms |
| You want to stop gambling or set limits | Self-exclusion tools and the support services on our responsible gambling page |
Details that make a message actionable
- The casino brand name exactly as it appears on the site you used.
- The page on dna-seqalliance.com you're referring to, if it's a correction.
- The date you saw the term or offer, and a screenshot if you have one.
- Your state of residence — availability and terms differ state by state, and the answer often hinges on it.
- For a payout issue: which payment method, the amount, the date you requested it, and what support told you. Never send us account passwords, full card numbers or Social Security numbers.
Before you write: how we make money
Top Online Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position, a rating or a soft write-up. Ratings on this page are our editorial assessment, not customer review scores, and we have not deposited, played or withdrawn at any operator — everything we publish is desk research against the operators' own published terms, verified as of Sep 25, 2026. Where something is advertised rather than confirmed, we say so.
Corrections on the new casinos we rank
The fastest-moving part of this site is the new-casino list, because launch offers change without notice. These are the brands we get the most mail about. If any detail below has moved, tell us.
Raging Bull
Top of our current list at 10.0, largely because the headline number is unusually aggressive for a new-player offer: 410% up to $10,000 plus 50 free spins. That kind of match ceiling is only reachable with a very large deposit, and the material questions are the ones the headline doesn't answer — what the playthrough multiple is, whether the free spins are locked to one title, and whether there's a cap on what you can cash out from bonus funds. Check those in the operator's terms before you opt in. Limitation: a 410% match implies substantial wagering attached, and the highest-value tier of an offer like this rarely suits a small first deposit. Read the maximum bonus bet clause too — exceeding it is the most common reason a bonus gets voided.
Magician Bet
Rated 9.8. It's on the list for the opposite reason to Raging Bull: 101% with no wagering. No-wagering offers are the easiest type to understand, because winnings from the bonus are not locked behind a playthrough multiple. That makes it the more sensible starting point for anyone who has never worked through a wagering requirement. Limitation: no-wagering bonuses are almost always smaller, and they usually carry their own restrictions instead — a cap on the bonus amount, a short expiry window, or limits on which games count. A smaller clean offer versus a large conditional one is a real trade-off, not a trick question.
Slots of Vegas
Also 9.8, with 375% plus 50 free spins on Cash Chaser. The spins being tied to a named game is the detail that matters: you cannot move them to a higher-RTP title, and the spin value is usually fixed at a low denomination, so the practical cash value is smaller than "50 free spins" suggests. Worth it if you like the game, less so otherwise. Limitation: game-specific spins plus a large percentage match means two separate sets of conditions running at once, each with its own expiry. Track them, or one will lapse.
Uptown Aces
At 9.6, this is the largest advertised match on the list — 600% for new players. Big multiples are typically paired with a modest maximum deposit that qualifies, so confirm the qualifying range before depositing more than you intended. Limitation: we have no published cashout cap to quote here, and on high-multiple offers that cap is often the single most important number. Treat the percentage as the marketing and the cap as the reality.
The rest of the current list
| Casino | Headline offer | Editorial rating | What to check first |
|---|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 | What the coins convert to and whether redemption has a minimum |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | SC denominated — redemption rules and eligible states |
| BetUS | 200% up to $4,000 for new players | 9.4 | Whether casino and sportsbook play count the same toward wagering |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.3 | This is a purchase, not a free offer — the $20 is your money |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.3 | Each deposit tranche may carry separate terms and expiry |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 9.2 | Crypto-denominated value moves; confirm USD equivalence at deposit |
Money questions we're asked most
Costs and timings are the single biggest source of reader mail, so here is the general shape of it. Specific minimums and fees vary by operator and are set in their cashier terms — verify there rather than assuming.
- Cost to take part. Every offer above except the no-wagering match requires you to deposit and risk your own money. Nothing on this page is free play. Amazon Jackopts' bundle is explicitly a $20 purchase.
- Deposits. Common US methods are debit cards, credit cards (many issuers decline gambling transactions outright), ACH bank transfer, wire transfer, prepaid cards and, at some brands, e-wallets. PayPal availability is limited and tends to exist only at operators licensed in a given state — check before you rely on it.
- Minimum deposits. Usually modest, but a bonus often has a higher qualifying minimum than the cashier's own floor. Depositing below it forfeits the offer.
- Withdrawals. Payouts generally return to a verified method in your own name. ACH and bank transfer are the most common; card refunds and e-wallets where supported. Expect a pending or review period before processing begins.
- Timings. Advertised withdrawal speeds are the operator's claim, not a tested result. Most delays we hear about come from verification, not the payment rail.
- Fees and limits. Watch for per-transaction fees, minimum withdrawal amounts, weekly or monthly caps, and separate caps on bonus-derived winnings.
Verification — the usual cause of a stalled payout
KYC checks are standard and legally required at licensed US operators. You'll typically be asked for photo ID, proof of address and proof that the payment method belongs to you. Larger or unusual activity can trigger source-of-funds questions. Completing verification when you open the account, rather than when you first cash out, removes most of the friction. If a withdrawal dispute reaches deadlock, escalate through the operator's formal complaints procedure and then to the body named in its terms.
What these operators actually offer
If you're writing to ask what a site has, the categories break down roughly like this: slots, including progressive jackpot titles where a shared prize pool builds across players; table games such as blackjack, roulette and baccarat in digital form; and live dealer rooms streamed with a human dealer, usually with higher table minimums. Outcomes on digital games come from random number generators; published RTP tells you the long-run theoretical return and volatility tells you how lumpy the ride is. Neither predicts a session. Most of these brands run on mobile browser, with native apps at some operators rather than all — we don't claim an app exists unless the operator publishes one.
Several of these companies run more than a casino. BetUS is the clearest example, with sports betting alongside casino play; sportsbook wagers are usually excluded from casino bonus wagering, and vice versa, which trips people up. Others operate sweepstakes-style models denominated in SC rather than dollars, where redemption rules replace conventional withdrawals — Zumba Cards and Amazon Jackpots sit in that category. The distinction matters enough that it's worth confirming which model you're signing up to.
Eligibility, licensing and what applies where you live
You must be 21 or older to gamble online in most US states, and physically located in a state that permits the activity. There is no single national online casino licence: federal law sets certain boundaries, but authorization to offer real-money online casino games is granted state by state, by each state's gaming regulator. A brand accepting a signup from your state is not the same thing as being authorized to serve it — confirm the operator's licensing status with your state regulator before depositing.
Sweepstakes and social casino models operate under a different legal framework again, and their availability map differs from state-licensed real-money casinos. Where a state does license online casinos, you get defined consumer protections: mandatory identity verification, segregated player funds, self-exclusion programs, deposit and loss limits, and a regulator-backed complaints route. Those protections are the practical reason to prefer a state-licensed operator, and they are also why we won't describe any site as completely safe or promise that a withdrawal will be paid.
If gambling has stopped being entertainment, use the operator's own deposit limits, loss limits, cooling-off and self-exclusion tools, or install blocking software at device level. Our player protection guidance lists the support services worth contacting. Gambling is not a way to make money or fix a financial problem.
How we assess the casinos we list
Our ratings come from documented research, not play sessions. We compare published bonus terms — wagering multiples, maximum bonus bets, expiry windows and cashout limits; cashier terms including minimum deposits, withdrawal minimums, caps and fees; the stated licensing position and which states are served; the breadth of slots, table games and live dealer content and the software providers behind them; support availability and channels; and the responsible gambling tools on offer. Commission does not move a position. When an operator's published terms change and our page hasn't caught up, a reader message is often how we find out — which is the main reason this page exists.
More on who we are and how the editorial process runs is on the about page, and the rules governing use of this site are in the terms and conditions.
Frequently asked
Can you get my withdrawal released?
No. We have no access to any operator's systems or your account. Go to the casino's support team first, ask for the specific reason in writing, then use its formal complaints procedure. If that fails, escalate to the regulator named in its terms.
Will you review a casino if I suggest it?
Possibly. Send the brand name and where you found it. We prioritize new online casinos that publish clear terms and a verifiable licensing position, and we won't cover sites we can't research properly.
I found a wrong bonus term on your site. What do you need?
The page, the brand, the term as we published it, the term as it currently reads, and the date you checked. A screenshot helps. Corrections get priority over general questions.
Do you take payment to raise a casino's ranking?
No. We earn affiliate commission from some links, and that arrangement is separate from ratings. An operator cannot buy a position or remove a criticism.
Can you tell me whether a casino is legal in my state?
We can explain how state licensing works and what to look for, but the authoritative answer comes from your state's gaming regulator. Availability changes, and we'd rather you verify than take our word on a fast-moving detail.
How quickly do you reply?
We don't publish a response-time guarantee because we'd rather not make one we can't keep. Corrections and factual disputes are handled first.
Choosing where to start
If you're comparing the offers above rather than writing to us, the shortcut is this: a no-wagering match like Magician Bet's is the simplest to understand and the easiest to walk away from; a large percentage match such as Raging Bull's or Uptown Aces' is worth more on paper but only pays off if you read the playthrough, the maximum bonus bet and the cashout cap first. Set a deposit limit before you claim anything, and if a term isn't clear on the operator's site, send it to us and we'll look into it.